cancellation policy & covid-19
PRIOR TO YOUR BOOKING:
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Please adhere to TCBT terms of entry below.
**IF YOU ARE COVID-19 POSITIVE YOU MUST RESCHEDULE YOUR APPOINTMENT**
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PLEASE MAKE SURE YOUR BOOKING IS CONFIRMED If you haven't received a confirmation email this means there has been an error making your booking. Double check you have given the correct email address & make sure you have finalised your booking properly.
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FIRST TIME CLIENTS: Appointments must be pre-paid for 100% of the service cost.
This fee is transferable/*refundable if you reschedule/cancel 48 hours prior to your scheduled appointment.
A credit for the cost of the treatment can be transferred to a future appointment if rescheduling 24 hours prior.
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*PayPal or Square payments will be refunded minus the service fee percentage.
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BROW APPOINTMENTS:
Due to the high volume of late cancellations & no shows for brows & waxing, these services must be booked & pre-paid online.
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SAUNA: Sauna sessions are contactless & must be booked & pre-paid online.
Sauna sessions can be rescheduled up to 2 hours prior to your booking.
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24 HOURS PRIOR TO YOUR BOOKING:
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If you need to cancel your appointment, please give a minimum of 24 hours notice.
100% of the service fee will incur for a late cancellation or no show.
*This also applies for gift vouchers.
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ON THE DAY OF YOUR BOOKING:
For health & safety, it is recommended you arrive to your appointment alone. A parent or guardian may attend with clients under the age of 18 years or clients who require a carer to be present during their appointment.
TCBT is a home business located in the rear building of our property.
*PLEASE DON'T GO TO THE FRONT DOOR* You can access the beauty studio by walking down the driveway on the right & the infrared sauna, the external staircase to the left.
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The Conscious Beauty Therapist is an inclusive & safe space, homophobia, transphobia or racism will not be tolerated.
Thank you for your understanding & cooperation.
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Thank you!
Bec TCBT
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